Gain the confidence to effectively audit a QMS in accordance with internationally recognized best practice techniques. Demonstrate your commitment to quality by transforming existing auditor skills to ISO 9001:2015. Consolidate your expertise with the latest developments and contribute to the continual improvement of the organization.

You’ll grasp the key principles and practices of effective QMS audits in line with ISO 9001:2015 and ISO 19011:2018 “Guidelines for auditing management systems”.

Using a step-by-step approach, you’ll be guided through the entire audit process from initiation to follow-up. Over 5 days, you’ll gain the knowledge and skills required to undertake and lead a successful management systems audit. Learn to describe the purpose of an ISO 9001:2015 QMS audit and satisfy third-party certification. You’ll acquire the skills to plan, conduct, report and follow up a QMS audit that establishes conformity and enhances overall organizational performance.

On completion, successful delegates will have the knowledge and skills to perform first, second and third-party audits of quality management systems against ISO 9001, in accordance with ISO 19011 and ISO/IEC 17021, as applicable.

Knowledge:

Explain the purpose of:

• A QMS
• QMS standards
• Management system audit
• Third-party certification
• Business benefits
• Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up a QMS audit in accordance with ISO 19011, and ISO/IEC 17021, as applicable

Skills:

Have the skills to:

• Plan
• Conduct
• Report, and
• Follow-up an audit of a QMS to establish conformity (or otherwise) with ISO 9001 and in accordance with ISO 19011, and ISO/IEC 17021, as applicable

• Identify the aims and benefits of an ISO 9001:2015 audit
• Interpret ISO 9001:2015 requirements for audit application
• Plan, conduct and follow-up auditing activities that add real value
• Grasp the application of risk-based thinking, leadership and process management
• Access the latest auditor techniques and identify appropriate use
• Build stakeholder confidence by managing processes in line with the latest requirements
• Meet training requirements for CQI and IRCA certification

• Anyone with the need to audit an organization’s ISO 9001:2015 QMS

• Aims, objectives & structure
• First, second & third party audits
• Typical audit activities
• Audit objectives, scopes & criteria’s
• Audit resources
• Roles & responsibilities
• Confidentiality
• Audit methods
• Stage 1 & 2 audits
• Audit plan
• Work documents
• Opening meeting
• Audit evidence
• Effective communication
• Audit findings & meetings
• Closing meeting
• Audit reports & follow-up
• Executing the audit

• Quality Management System (QMS) purpose & business benefits
• Terminology
• Plan-Do-Check-Act
• QMS processes & context
• Conformance & compliance
• Role of the auditor
• QMS documented information
• Initiating the audit
• Document review
• Audit plan
• Work documents
• Opening meeting
• Observations
• Interviewing top management

• Auditing context of the organization
• Auditing the organization’s QMS planning process
• Tutorial on body language
• Audit trails
• Auditing the organization’s operational QMS processes (1)
• Auditing the organization’s operational QMS processes (2)

• Auditing the organization’s operational QMS processes (3)
• Nonconformities
• Closing meeting
• Audit report
• Audit follow-up

• The certification and accreditation process, the role of CQI and IRCA, the CQI and IRCA QMS auditor certification requirements and code of conduct
• Final questions/revision
• Evaluation
• Introduction to the exam
• Exam